docs(one-account): oneaccount faq #5731
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jcirinosclwy
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type: maintenance
bene2k1
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RoRoJ
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nerda-codes
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nerda-codes
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nerda-codes
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jcirinosclwy
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Oct 30, 2025
Co-authored-by: Rowena Jones <[email protected]> Co-authored-by: Néda <[email protected]>
bene2k1
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sgreletscw
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Oct 30, 2025
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| Refer to the table below to know if any password or MFA changes will apply to your situation: | ||
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| | SITUATION | PASSWORD | MULTIFACTOR AUTHENTICATION (MFA) | |
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On the first two lines, I would have oriented the table more on customers who already have a Scaleway account and those who don't have. (e.g. if OTP MFA Scaleway is existing, it is kept but OTP MFA Dedibox removed)
And not talked about "linked accounts" which is clear for us but not necessarily for our customers.
| ### What was the account linking process and its purpose? | ||
| The linking process was an initiative to allow **Dedibox** (Online.net) users to link their accounts to the **Scaleway** console. Once completed, it granted access to the Scaleway console, from where users could manage their Dedibox servers and associated services, whilst retaining access to the [Dedibox console](https://console.online.net). | ||
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| Users who have completed the linking process **before October 28, 2025** can still access and manage their accounts from both the Dedibox and Scaleway consoles. |
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| Users who have completed the linking process **before October 28, 2025** can still access and manage their accounts from both the Dedibox and Scaleway consoles. | |
| Users who have completed the linking process **before October 28, 2025** can still access and manage their services from both the Dedibox and Scaleway consoles. |
| <Message type="important"> | ||
| **Dedibox and Scaleway linking was deprecated on October 28, 2025**. | ||
| Users who have linked their accounts before this date can still access and manage them from both the Dedibox and Scaleway consoles. | ||
| The account linking documentation only regards users who have completed this process. |
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What is the "account linking documentation" where are talking about here?
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| ## Access and availability | ||
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| ### What is the current functional coverage of Dedibox in the Scaleway console? |
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I would not put this table in this documentation to avoid any confusion from customers.
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| The current Dedibox console will remain accessible. | ||
| ### Will the current Dedibox API system continue to work? | ||
| Yes, the API system is not impacted by account linking. |
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| Yes, the API system is not impacted by account linking. | |
| Yes, the API system is not impacted by account unification. |
jcirinosclwy
commented
Oct 31, 2025
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| | SITUATION | PASSWORD | MULTIFACTOR AUTHENTICATION (MFA) | | ||
| |-------------------------------------------------------|-----------------------------------|--------------------------------------------------------------| | ||
| | **I have linked my Dedibox account to Scaleway** | Remains unchanged | Remains unchanged | |
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| | **I have linked my Dedibox account to Scaleway** | Remains unchanged | Remains unchanged | | |
| | **I already have a Scaleway account** | Remains unchanged | Remains unchanged | |
jcirinosclwy
commented
Oct 31, 2025
| | SITUATION | PASSWORD | MULTIFACTOR AUTHENTICATION (MFA) | | ||
| |-------------------------------------------------------|-----------------------------------|--------------------------------------------------------------| | ||
| | **I have linked my Dedibox account to Scaleway** | Remains unchanged | Remains unchanged | | ||
| | **I have not linked my Dedibox account to Scaleway** | Remains unchanged | Remains unchanged | |
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Suggested change
| | **I have not linked my Dedibox account to Scaleway** | Remains unchanged | Remains unchanged | | |
| | **I do not have a Scaleway account** | Remains unchanged | Remains unchanged | |
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Closing this PR. Please refer to #5744, where all comments and needs have been treated. |
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