diff --git a/pages/dedibox-scaleway/faq.mdx b/pages/dedibox-scaleway/faq.mdx index 956f324022..1da017cdc2 100644 --- a/pages/dedibox-scaleway/faq.mdx +++ b/pages/dedibox-scaleway/faq.mdx @@ -1,48 +1,132 @@ --- -title: Dedibox in the Scaleway console FAQ -description: Discover how to link your Dedibox servers to your Scaleway account. +title: Dedibox and Scaleway account unification FAQ +description: This page answers the most frequent questions about the Dedibox and Scaleway account unification. dates: - validation: 2025-06-23 + validation: 2025-10-30 productIcon: DedicatedServerProductIcon --- -## Account linking process +## Overview -### What is the account linking process for? +### What is account unification? +Account unification is a process that combines the sign-up, login, and settings of both Scaleway and Dedibox accounts into one, making it easier for you to access and manage the respective consoles. -The linking process is available to help you link your Dedibox (Online.net) and Scaleway accounts. Once the process is complete, you will be able to manage your Dedibox servers and associated services from both the [Scaleway](https://console.scaleway.com/) and [Online](https://console.online.net) consoles. +### Why are you unifying Dedibox and Scaleway accounts? +The goal of the unification is to streamline account management for both accounts, offering you a more centralized and simplified experience, as well as access to more security feature options. - - Linking your account is not possible, if you have - * a Web Hosting product - * a domain product - * a Dedirack product - * PayPal as a payment method - * outsourced services or if you are outsourcing your services - +From now on, when creating a [Scaleway](https://account.scaleway.com/login?service=elements) account, you will have access to [Dedibox](https://account.scaleway.com/login?service=dedibox) and vice versa. This means you have fewer credentials to manage and remember, and a more familiar environment to use. + +### What exactly will change for existing customers with unification? +Account unification will change the following aspects: +- **Sign up**: Instead of having to create one Dedibox and one Scaleway account individually, you will now have a single creation process, in which both accounts are created automatically. +- **Log in**: You will now be able to access both the Dedibox and Scaleway consoles via [account.scaleway.com](https://account.scaleway.com). Once you enter your email address and authenticate, you will choose the console you want to access. It will be possible to switch between the consoles at any time. +- **Account settings**: All your Dedibox and Scaleway accounts and Organization settings will be managed within the same space, offering a centralized and more cohesive experience. + +All other functionalities, such as billing, support, and the actual management of your services, will remain individual to each console, for now. + +### How do I know if I am affected by this change? +Users whose accounts will be unified will receive an email with detailed instructions about the upcoming change. + +### How will I know when the unification is completed? +You will receive email notifications to keep you informed about the unification process and any important updates. + +### Can I opt out of the unification? +For the process to be effective and ensure a smooth and seamless experience for all users, it is necessary to unify all accounts. We will be available at every step of the process to guide you through this change and help you familiarize yourself with the new experience. + +## Access and security + +### I have previously linked my Dedibox account to Scaleway. Will I still be able to use both consoles? +Yes. Users who linked their Dedibox and Scaleway accounts **before 28 October 2025** will still be able to use and manage their Dedibox services on both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles. + +### How do I log in to the Dedibox console? +You can access your Dedibox account via [account.scaleway.com](https://account.scaleway.com/login?service=dedibox). After entering your email address and authenticating, you will be prompted to select the console you wish to visit. + +If you have [linked](/dedibox-scaleway/faq/#what-was-the-account-linking-process-and-its-purpose) your Dedibox and Scaleway accounts **before 28 October 2025**, you can also log in via [console.online.net](https://console.online.net). + +### Can I still use SMS MFA on my Dedibox account? +No. Multifactor Authentication (MFA) via SMS is now deprecated. +You must select an alternative method to secure your account. [Learn about our available MFA method options](/account/how-to/use-2fa/). + +### Can I use SSO on my account? +Yes. You can [set up SSO](/account/how-to/use-2fa/) in your account if your email provider is Google or Microsoft. Alternatively, you can use GitHub if you use the same email address for both accounts. Once configured, you can [authenticate using SSO](/account/how-to/log-in-to-the-console/?tab=log-in-with-sso-0). + +### Will my password or credentials change? +In most cases, your password and any configured one-time password (TOTP) authentication methods will remain available after the account unification, except for [SMS MFA](/dedibox-scaleway/faq/#can-i-still-use-sms-mfa-on-my-dedibox-account), which will then be deprecated. + +Refer to the table below to know if any password or MFA changes will apply to your situation: + +| SITUATION | PASSWORD | MULTIFACTOR AUTHENTICATION (MFA) | +|-------------------------------------------------------|-----------------------------------|--------------------------------------------------------------| +| **I have linked my Dedibox account to Scaleway** | Remains unchanged | Remains unchanged | +| **I have not linked my Dedibox account to Scaleway** | Remains unchanged | Remains unchanged | +| **I may or may not have linked my Dedibox account to Scaleway, but used SMS as an MFA method** | Remains unchanged | SMS authentication is no longer supported; therefore, MFA has been disabled. You must choose and set up a new method. | +| **I own multiple Dedibox accounts using the same email address** | The password has been erased. You must [access your account using an email authentication code](/account/how-to/log-in-to-the-console/?tab=authentication-code-0) and register a new password. | Any existing MFA has been erased. You must [access your account using an email authentication code](/account/how-to/log-in-to-the-console/?tab=authentication-code-0) and set up a new MFA method. | + +### Will I lose any data or configuration after the unification? +No, you will not lose any data or configuration. Your Dedibox servers and their settings will remain unchanged. +If you notice any abnormality, notify the [Dedibox support team](https://console.online.net/en/support/ticket/create). + +### Will my Dedibox servers be affected by the unification? +No, your Dedibox servers will not be impacted by the account unification and will remain operational. You will still be able to manage them through the [Dedibox](https://console.online.net/en/account/home) console. + +### What happens if I already have MFA enabled on my Scaleway account? +If you log in to Dedibox using an email associated with a Scaleway account that has MFA (via TOTP or passkey), the security settings of the latter will take precedence. +This means you will need to complete the MFA steps from your Scaleway account, using your authenticator app or passkey, when logging in to Dedibox. + +This measure ensures a consistent and secure authentication experience across Scaleway services, and you do not need to reconfigure anything, as the system will handle this automatically. + +### Can I still use my multifactor authentication (MFA) app? +Yes. If you were using a TOTP-based multifactor authentication app (such as Google Authenticator, Authy, or Microsoft Authenticator) with Dedibox, your MFA settings and credentials will be automatically migrated to Scaleway after the unification. + +## Pricing and billing + +### Will the account unification affect my billing? +Account unification is free and does not impact your billing. Your Dedibox services and their associated billing will remain unchanged. + +The unification is primarily for account management and access convenience, allowing you to manage all your resources from a single Scaleway account. + +## Specifications -### What happens during the account linking process? +### Do I have to manage my Dedibox resources on the Scaleway console from now on? +If you have linked your Dedibox account to Scaleway **before 28 October 2025**, you will still have access to your resources in both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles, as before. -During the process, your Dedibox account is linked to your Scaleway account so that you can find all your Dedibox servers in the [new console](https://console.scaleway.com). -If you are new to Scaleway, the process allows you to create a Scaleway account from your Dedibox information. You can then find all your Dedibox servers in the Scaleway console and enjoy a new experience. +If you did not link accounts before that date, your Dedibox resources will be available only in the [Dedibox console](https://console.online.net/en/account/home). -### What are the time constraints for linking accounts? +### What do I need to do to prepare for the unification? +No action is required from you, as the account unification will be done automatically. We only ask that you **ensure your personal and corporate information is correct and up-to-date**. +After the unification is complete, you will receive emails to inform you about the next steps. -Accounts are linked at the user's request. You can launch the process at any time from the link provided in the email invitation. +## Usage and management -### Is account linking free? +### Can I edit my account information after the unification? +Yes. Once the account unification is completed, you will be able to manage and update your [Organization](/organizations-and-projects/concepts/#organization) information from the **Settings** space on [account.scaleway.com](http://account.scaleway.com) at any time. -Yes. The link of your Dedibox account to the Scaleway console is completely free of charge. +### How do I grant someone access to my account? +You can use the [outsourcing feature](/dedibox-account/how-to/outsource-dedibox/) in the Dedibox console to grant a user access to specific and selected resources. -### How long does the account linking process take? +To give access to the entire account, [create a Member](/iam/how-to/manage-members/) in your Organization instead. -The account linking process takes about 5 minutes. This is the time required to review all of your account information. +## Dedibox and Scaleway account linking (deprecated) -### To which Scaleway Organization can I link my Dedibox? + + **Dedibox and Scaleway linking was deprecated on October 28, 2025**. + Users who have linked their accounts before this date can still access and manage them from both the Dedibox and Scaleway consoles. + The account linking documentation only regards users who have completed this process. + + +### What was the account linking process and its purpose? +The linking process was an initiative to allow **Dedibox** (Online.net) users to link their accounts to the **Scaleway** console. Once completed, it granted access to the Scaleway console, from where users could manage their Dedibox servers and associated services, whilst retaining access to the [Dedibox console](https://console.online.net). + +Users who have completed the linking process **before October 28, 2025** can still access and manage their accounts from both the Dedibox and Scaleway consoles. -If you already have a Scaleway account, you must be the Owner of the [Organization](/iam/concepts/#organization) you would like to link your Dedibox account to. You should also make sure that this Organization is based in the same country as your Dedibox account. If it is not the case, you should either create a new account, or [contact our Support team](/account/how-to/open-a-support-ticket/) to change the country. +### What is the difference between account linking and unification? +- **Account linking**: was a process available until **October 28, 2025**, where users who owned a Dedibox account were offered the possibility to link their accounts to the Scaleway console. This allowed them to try the Scaleway console and benefit from a more modern environment, while retaining access to the console they were familiar with. -## Functional coverage and console usage +- **Dedibox and Scaleway account unification**: is the first part of an ongoing project to unify the experience, access, management, and usage of both consoles, offering a seamless, safer, and optimized experience. + +Both initiatives aim to provide users with the best possible experience, with the latter being a permanent change that will take place in stages. + +## Access and availability ### What is the current functional coverage of Dedibox in the Scaleway console? @@ -53,43 +137,31 @@ If you already have a Scaleway account, you must be the Owner of the [Organizati | | Server actions | Perform actions on your Dedibox servers (inc. installation, KVM access, reboot, reboot in rescue, RAID configuration) | Available | | | Server order | Order new Dedibox servers | Available | | **NETWORK MANAGEMENT** | IPv6 | Order and configure your IPv6 block (inc. /56 & /64 subnets configuration) | Available | -| | Failover IP | Order and configure your failover IP addresses. Edit your failover IP assignation. | Available | +| | Failover IP | Order and configure your failover IP addresses. Edit your failover IP assignment. | Available | | | RPN | Create, list and manage all your RPN groups (V1 and V2) | Available | | **BILLING** | Payment method Management (SEPA, CB) | Manage your Scaleway payment methods (SEPA, CB) in one single place | Available | | | Invoice consultation | Consult your invoices for your Dedibox servers or services | Available | | | Payment management | Pay for your Scaleway products with one default payment method | Available | -### Will the new console replace the current one? - -Some operations are not yet available in the Scaleway console, but you will soon be able to do everything you need. In the meantime, the Dedibox console and all the Dedibox server management features remain available after the account link. - -### Can I still use the Dedibox console after the upgrade? - -Yes, you can continue to use the Dedibox console to manage all other Online.net services, as well as your Dedibox servers. - -### When exactly will the Dedibox console (console.online.net) stop being available? - -The current Dedibox console will remain accessible. +### Will the current Dedibox API system continue to work? +Yes, the API system is not impacted by account linking. ## Billing and payment information -### What impact will linking accounts have on my billing? - +### I have linked my Dedibox and Scaleway accounts. Will there be any changes to my billing after the unification? You will continue to receive separate invoices for each type of product, one for Scaleway Dedibox and one for Scaleway Cloud products. However, all invoices will be paid using the same payment method. Therefore, once you complete the linking process, verify whether the default payment method defined in the Scaleway console is the one you want to use to pay all your future invoices (Scaleway and Dedibox). ### Where can I find my Dedibox invoices, following the linking of my accounts? - You will be able to find all your invoices in the Billing section of the Scaleway console (old Dedibox invoices as well as all new invoices). ### Following the linking of my accounts, will I find my Dedibox payment methods in the Scaleway console? - -All your active Dedibox payment methods will be migrated to the new console during the linking process so that you will be able to manage them from the Scaleway console instead of the Dedibox console. You must choose a unique default payment method for your Scaleway services, which will be used to pay all your invoices (Scaleway Cloud and Scaleway Dedibox). +All your active Dedibox payment methods will be migrated to the new console during the linking process, so that you will be able to manage them from the Scaleway console instead of the Dedibox console. You must choose a unique default payment method for your Scaleway services, which will be used to pay all your invoices (Scaleway Cloud and Scaleway Dedibox). The definition of your default payment method follows these rules: * If you have SEPA as your preferred payment method in either your Dedibox or Scaleway Cloud account, this SEPA then becomes the default payment method for both your Scaleway Cloud and Scaleway Dedibox invoices. - * If you do not have a SEPA as your preferred payment method in either account, the preferred payment method of credit card remains the same for both Scaleway Cloud and Scaleway Dedibox invoices. + * If you do not have SEPA as your preferred payment method in either account, the preferred payment method of credit card remains the same for both Scaleway Cloud and Scaleway Dedibox invoices. * If you use different credit cards for Dedibox and Scaleway Cloud, the card registered with Scaleway Cloud becomes the default payment method for both Scaleway Cloud and Scaleway Dedibox invoices. @@ -97,29 +169,18 @@ The definition of your default payment method follows these rules: ### What information is synchronized between the two consoles? - We will synchronize your personal information (first name, last name, email address, phone number) and billing information (address, company name - if any, VAT number - if any, billing contact) between Scaleway and Dedibox. Once linked, you will be able to edit this information from the Scaleway console only. Once you have linked your account, you can edit your payment information from the Scaleway console only. You will not be able to edit the payment information from the Dedibox console anymore. -## Future login and API - -### Will I have a single login in the future? - -In the future, you may only need to use your Scaleway login information to connect to the Scaleway console and manage all your Scaleway products. - -### Will the current Dedibox API system continue to work? - -Yes, the API system is not impacted by account linking. - -## Promotions and support - -### What are the terms of the voucher offered for the migration? +## Support and troubleshooting -The first customers to follow the linking process will be granted a discount of €100. This discount is directly applied to the Scaleway account and is valid for six months following the linking process. It is available on Scaleway cloud services ordered through the Scaleway console and does not include Dedibox and Elastic Metal products. +### Who do I contact if I have issues or questions about Dedibox? +You can reach out to the [Dedibox support team](https://console.online.net/en/support/ticket/create) if you require any assistance, as usual. -### Who can I ask if I have further questions? +### What should I do if I have questions or need assistance with the unification? +Reach out to the [Scaleway Support team](https://console.scaleway.com/support/tickets/create) for assistance with any questions or issues you may encounter before or during the unification process. -Find us on the [#dedibox-in-scaleway-console](https://scaleway-community.slack.com/archives/C03FZ1QQFAN) channel on [Slack](https://scaleway-community.slack.com/join/shared_invite/zt-19uuwgo5h-bofWNwE~jijt70lQkziQxg#/shared-invite/email/). \ No newline at end of file +If you experience issues after the unification is complete, [write to the Dedibox Support](https://console.online.net/en/support/ticket/create) team for assistance. \ No newline at end of file